Our Team

Don Grauel

“The best way to serve our clients is to know them and understand what’s important to them and their families. There is no substitute for a personal relationship and leadership. Most insurance agents don’t want to put in that kind of effort.”

Don Grauel Goldsborough Independent Insurance Services Towson MarylandQuick Facts:
Family: Wife, Ginny
Kids: Andrew, Hannah, Caroline

Loyola University Maryland, MBA – Finance
The Citadel, Bachelor of Science – Business Administration

Professional Associations:

  • Baltimore Business Growth Roundtable
  • Greater Baltimore Technology Council
  • 2015-16 Chairman, Independent Insurance Agents of Maryland (IIAMD)
  • Agent Advisory Council for numerous insurance companies including CNA, Chesapeake Employer’s Insurance Company (Formerly IWIF), Mutual Benefit Group
  • Towson Chamber of Commerce
  • Past Recipient of the Greater Baltimore Technology Council’s Connector Award

Don is the third president of Goldsborough Insurance Services (the trading name for L.E. Goldsborough and Son., Inc.). After working for a number of years with Leslie E. Goldsborough, Jr. , son of the founder, Don purchased the agency and has guided its growth since 1994.

The agency was founded in 1947 at an office on Maryland Avenue in downtown Baltimore by Leslie Eaton Goldsborough, Sr. on the philosophy that insurance products and service had not adequately evolved to support the economic boom that hit Baltimore in the late 40’s.

Today, Goldsborough Insurance continues our founder’s timeless philosophy that innovation and technology go a long way to efficiently serve the client, but only a high level of personal service, understanding an individual’s unique needs, will give us the insight needed to properly counsel them on how to protect what matters most, their family, their business and their way of life.

Meet the Goldsborough Insurance Team


  • Terri Quingert

    Terri Quingert
    Personal Risk Manager
    Extension: 111
    Email: terri@goldsborough.com

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    Terri is the Personal Risk Manager at Goldsborough Insurance and she has been on the team for over 15 years.  Her area of specialization and her talents have always been in the security and protection of individuals and families.  When the agency re-structured the personal and family insurance department and looked for the perfect fit of someone who had a good grasp of managing a family risk program, Terri was the obvious choice.

    Prior to joining Goldsborough Insurance, Terri worked at GEICO, Maryland Casualty Insurance Company, and several local agencies.  She boasts over 43 years of cumulative experience in the insurance industry.

    Terri and her husband live in Fallston.  Their son Michael attended Calvert Hall College High School and the University of Maryland and currently resides in South Carolina with his family. Terri loves to spend time with her adorable grandson, sewing, and relaxing on the beach in Florida.

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  • Kathy M. Turner

    Kathy M. Turner
    Commercial Service Representative
    Extension: 121
    Email: Kathy@goldsborough.com

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    Kathy is the Commercial Service Representative for the Goldsborough Team and has been with us for more than 15 years.  During that time she obtained her Insurance License and the Certified Insurance Service Representative designation (CISR).  She is the first stop in the office for certificates of insurance, verifying and correcting client policies, and other commercial and business needs that may arise.

    This is Kathy’s second career insurance position.  Prior to joining Goldsborough, Kathy worked 12 years at Ohio Casualty (now part of Liberty Mutual Insurance).

    Kathy lives in Dundalk, Maryland.  Her son Adam works for a well known local plumber and her other son, Elmer, is currently studying Electrical Engineering at Drexel University.   Her daughter, Lindsey, is in high school.  Kathy spends her free time helping her local Boy and Girl Scout troops, teaching Sunday School and enjoying her handsome grandson.

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  • Linda MacWilliams

    Linda MacWilliams
    Marketing and Client Relationship Manager
    Extension: 122
    Email: Linda@goldsborough.com

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    Linda is Goldsborough’s Director of Marketing and joined the team in January 2012.  She oversees the Goldsborough loyalty programs, social media efforts, bi-monthly newsletter and any and all projects as needed.

    Prior to joining Goldsborough Insurance, Linda worked at MBNA (nka Bank of America) managing affinity credit card marketing and promotional programs within the Mid-Atlantic region.

    Linda and her husband, Michael, live in Towson with their three children.  They are avid boaters and spend as much free time as possible on the water.  When Linda has spare time, she enjoys cooking and baking for family and friends.

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  • Michelle S. Roark

    Michelle S. Roark
    Commercial Risk Manager
    Extension: 117
    Email: Michelle@goldsborough.com

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    Michelle joined the Goldsborough team in 2015 with over eight years of experience in the insurance industry. She is our Commerical Risk Manager and likes to focus on analyzing client’s operations and potential exposures to ensure that all risks are covered. She earned her AAI (Accredited Advisor in Insurance), CRIS (Construction Risk and Insurance Specialist) and CLCS (Commercial Lines Coverage Specialist) designations while growing her career in the insurance industry.

    Michelle resides with her husband and daughters in the Lutherville area. In her free time she loves to play volleyball, spend time with her family, and cheer on the Birds of Baltimore!

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